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Escalation Matrix:
Customer Care
Vertex

Contact PersonReshma K R

Contact No.9188895333

eMailcustomercare@vertexbroking.com

Head of Customer care
Vertex

Contact PersonJolly Malayil

Contact No.9446000615

eMailjolly@vertexbroking.com

Compliance Officer
Vertex

Contact PersonTreesa Antony

Contact No.9446000617

eMailcompliance@vertexbroking.com

Executive Director
Vertex

Contact PersonGeorge Joseph Mampilly

Contact No.9387326826

eMailmampilly@vertexbroking.com

* Working Hours Monday to Friday 9:00 AM to 5:30 PM
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or Exchange at https://investorhelpline.nseindia.com/NICEPLUS/. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

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Submission of nomination details/declaration for opting out of nomination for investors is mandatory for all Individual Trading and Demat accounts. If you have not submitted your choice of nomination, please provide the same on or before 30 September 2023, failing which the trading account shall be frozen for trading and demat account shall be frozen for debits. | Linking PAN with Aadhaar is mandatory! To avoid restrictions in operating your demat &trading account ,please link your PAN with Aadhaar before 30 June 2023. | No need to issue Cheque by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account. | KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary. Prevent Unauthorised transactions in your account --> Update your mobile numbers/email IDs with your stock brokers. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day .......... Issued in the interest of investors Please click here to view the revised applicable stamp duty rates effective from 01 July 2020. We would like to bring to your attention that unauthorised / illegal SMSs are being sent in the name of Vertex, recommending certain scrips. We advise you to exercise caution and verify its authenticity before you act on a recommendation received via SMS or email. All SMSs/ email recommendations for the day that are sent by Vertex, can be verified by visiting our trading site. Message from Exchanges and Depositories : The mentioned 6 KYC attributes ( Name, Address, PAN, valid Mobile number , valid Email id & Income Range) shall be mandatory in a client profile w.e.f August 1st 2021 for newly registered clients and September 30, 2021 for existing clients. Accounts without the mentioned 6 KYC attributes shall be considered as non-compliant accounts. Issued in the interest of investors……