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Escalation Matrix:
Details of Contact Person Address Contact No. Email ID Operational Working Hours
Customer Care Gayathri Vinod Vertex Securities Limited, 2nd Floor, Thottathil Towers, Market Road Cochin - 682018 9188895333 customercare@vertexbroking.com Mon-Fri;9:00 AM to 6:00 PM
Head of Customer care Jolly Malayil Vertex Securities Limited, 2nd Floor, Thottathil Towers, Market Road Cochin - 682018 9446000615 jolly@vertexbroking.com Mon-Fri;9:00 AM to 6:00 PM
Compliance Officer Treesa Antony Vertex Securities Limited, 2nd Floor, Thottathil Towers, Market Road Cochin - 682018 9446000617 compliance@vertexbroking.com Mon-Fri;9:00 AM to 6:00 PM
Executive Director George Joseph Mampilly Vertex Securities Limited, 2nd Floor, Thottathil Towers, Market Road Cochin - 682018 9387326826 mampilly@vertexbroking.com Mon-Fri;9:00 AM to 6:00 PM
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or Exchange at https://investorhelpline.nseindia.com/NICEPLUS/. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.
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